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Account Specialist - Client Services

New York, Chicago, San Franciso

Company Description:

Rakuten LinkShare provides e-commerce businesses with a wide range of online marketing services including Affiliate Marketing, Lead Generation and Search Marketing. Industry expertise combined with leading tools and technology enable us to identify trends and opportunities to ensure client programs are running optimally at all times to achieve target return on investment. Our clients are Fortune 500 and prominent companies doing business online, including J.C. Penney, 1-800-Flowers.com, American Express and Avon products.

Rakuten LinkShare was founded in 1996 and is headquartered in New York City with offices in San Francisco, Chicago, Tampa, London and Tokyo.

Come and be a part of a thriving global company with a casual dress, fun work environment. We offer a comprehensive benefits package and ongoing growth opportunities.

The Team:

Delivering top-tier client service is what makes Rakuten LinkShare a leader in our industry. Our talented team of Account Management professionals partner daily with top internet retailers in the e-commerce space to execute online marketing programs.

Does this sound like you?

Are you someone that wakes up in the morning wanting to implement new ideas to grow a clients’ business? Do you enjoy working with a team of colleagues who inspire you every day to improve? If so, then come and be a part of Rakuten LinkShare’s Client Services team!

When you’re a part of the Client Services team you’ll get exposed to a variety of different brands such as retail, beauty and luxury goods and network with publishers to solidify relationships on behalf of your clients. You will manage the day-to-day execution of their marketing programs and design the overall strategy for growing account revenue. You will leverage your smarts, your client’s brands and Rakuten LinkShare’s network to drive results.

You Will:

Ensure client growth strategies are on track. Oversee all program implementation through strong project management and coordination with client and other necessary Rakuten LinkShare resources. Example: Defining, communicating, and monitoring promotions.

  • Build strong client relationships through daily email and phone interaction. Achieve the highest levels of client satisfaction.
  • Understand client performance and work with Client Services Team to align strategy to hit goals.
  • Utilize persuasive communication skills to ensure follow through on all program and client deliverables.
  • Manage marketing (non-technical) aspects of new client launches.
  • Analyze the clients' competitive landscapes and understand their business objectives, margins and budget constraints.
  • Solve problems by quickly breaking down problem causes and utilizing matrix management to implement solutions. Ensure all client issues are resolved in a timely manner.
  • Help develop and present client presentations, as needed.

Skills Required:

2+ years direct marketing/online marketing experience in account management and/or project management related functions. Successful candidates may bring experience from an agency, client, or consulting environment (it’s a plus if you have knowledge/familiarity with Affiliate Marketing).

Relationship Management:

Experience setting and managing customer expectations. On-time delivery of performance goals achieved within budget.

Project Management:

Experience managing complex projects from end to end. Utilizes work plans and project plans to matrix manage issues and projects. Ability to prioritize.  Experience setting and meeting aggressive deadlines.  

Problem Solving:

Experience solving complex cross-functional issues either internally in an organization or as a third-party or outsourced consultant.  Desire and ability to think creatively and use professional judgment.

Technical Abilities:

Must be able to quickly develop facility with proprietary software to review campaigns and report results. Solid proficiency with Excel and PowerPoint for client-ready reports and presentations.

Analytical and Strategic Marketing: Demonstrated success in measuring results and setting, meeting, and exceeding aggressive quantitative goals. Ability to strategize based on corporate goals.

Bachelor’s Degree Required.