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Senior Account Manager

New York, Chicago, San Franciso

Company Description:

Rakuten LinkShare provides businesses with a wide range of online marketing services including Affiliate Marketing, Lead Generation and Search Marketing. Industry expertise combined with leading tools and technology enable us to identify trends and opportunities to ensure client programs are running optimally at all times to achieve target return on investment. Our clients are Fortune 500 and prominent companies doing business online, including J.C. Penney, 1-800-Flowers.com, Chase and Wal-Mart.

Rakuten LinkShare was founded in 1996 and is headquartered in New York City with offices in San Francisco, Chicago, Tampa, London and Tokyo.

Come and be a part of a thriving global company with a casual dress, fun work environment. We offer a comprehensive benefits package and ongoing growth opportunities.

Summary Description:

Serve as the primary point of contact at Rakuten LinkShare for our clients. This person will have ultimate responsibility for day-to-day management of their client programs/portfolio. The Senior Account Manager will work closely with the client team to set program strategy, obtain necessary client approvals, and ensure that all client requirements and business goals are well defined and achieved. The Senior Account Manager will also ensure that all client requests or needs are addressed in a timely manner. The Senior Account Manager has ultimate responsibility for client satisfaction and the achievement of client and Rakuten LinkShare revenue goals.

Responsibilities:

  • Responsible for day-to-day management and execution of client programs
  • Build strong client relationships at all levels of the client organization to ensure positive overall perception of Rakuten LinkShare
  • Manage client relationship and serve as primary client interface to organization; obtain and manage necessary client inputs and approvals
  • Up-sell clients on additional products or services
  • Own revenue forecasting process for portfolio of clients (w/ Analyst support)   
  • Setting, meeting, and exceeding aggressive revenue goals for each assigned client
  • Lead monthly client calls and quarterly client visits to review top-line program performance and marketing strategy
  • Hold weekly meetings with team members to review client program performance, marketing strategy, and status execution vs. planned marketing tactics
  • Work with client to set program goals
  • Communicate program performance to client
  • Achieve average client satisfaction score of 4.0 or higher every month with 100% of merchants responding
  • Retain 100% of clients upon contract renewal
  • Help develop client presentations by providing understanding of client business and objectives
  • Deliver client presentations
  • Utilize persuasive communication skills to ensure client approval of program strategy or content, where necessary
  • Ensure client issues are resolved in a timely manner
  • Learning and understanding the full capabilities of Rakuten LinkShare SynergyTM software and supporting clients' use of the tools available to them through the software

Required Skills and Experience:

  • 6+ years of direct marketing experience with a focus on client service
  • Demonstrated success in measuring results and setting, meeting, and exceeding aggressive, quantitative goals
  • Analytical and strategic marketing skills
  • The ability to prioritize and strategize based on corporate goals
  • The desire and ability to think creatively, solve problems, and use professional judgment
  • An understanding of and interest in technology, including HTML
  • Exemplary written and oral communication skills, plus strong presentation skills
  • Expertise in MS Excel and PowerPoint.Bachelor’s Degree required
  • Advanced Degree a plus
  • Interactive and/or agency experience preferred